Storage FAQs
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Supplies FAQs
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Storage FAQs
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What sizes of units do you have?
Our standard sizes range from 5’x5’ to 20’x30’ and about 8’ high (all dimensions are approximate), but many facilities also offer smaller and larger spaces, from storage lockers to extra-large units. Use our Size Guide to find the right amount of space for you; you can always measure your unit at the facility for suitability.
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Does Safeland Storage provide locks? Do you keep a key to my storage unit?
You can purchase a new, sealed lock at any SafeLand Storage facility. No one else has a key to that lock – just you. If you prefer to provide your own lock, you’re welcome to do so. (Note: Some facilities have special doors that require specialty locks. Specialty locks are available for purchase at those facilities that require them.)
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Do you have climate-controlled units?
Yes. Climate-controlled units, which are designed to maintain a set temperature range, are available at many facilities.
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What’s a drive-up unit?
A drive-up unit has a roll-up door and its own loading area. Just drive up to it and load your belongings in or out.
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What’s a roll-up door?
Roll-up doors are like garage doors – they roll up overhead for easy access. They’re usually wider than swing doors, so it’s easy to move things in and out.
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What’s the difference between an indoor unit and an outdoor unit?
Indoor units are protected from the elements and have broad hallways (and elevators in multi-story facilities). Outdoor units are usually all on one level and frequently offer the convenience of drive-up access.
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Do you offer RV/boat/car/motorcycle parking?
While most of our units are designed to store personal or business belongings, some of our facilities offer spaces for parking vehicles or vessels. Please check with your SafeLand Storage facility to see if this feature is available.
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How far in advance can I reserve a storage unit?
You can reserve your unit up to 30 days before you move in.
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How far in advance can I rent a storage unit online?
You can rent your unit online up to 7 days before you move in.
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Do you rent space month-to-month or do I have to sign a lease?
Our rental contracts are month-to-month agreements – no long-term lease is required
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Do I need to give you notice when I move out?
No. Just remove your lock and let us know when you have vacated your unit so you do not incur unnecessary charges.
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When can I access my storage unit?
Most SafeLand Storage facilities are open 7 days a week, but access hours may vary by location. Select a location for hours and features.
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What's the difference between gate hours and office hours?
During gate hours, you can use your gate code to access your storage unit. During office hours, your Property Manager is available to provide in-person customer service (like answering questions, selling supplies, accepting rental payments and so on).
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If I rent a storage unit from you, can my spouse, kids or friend have access, too?
When you rent from Safeland Storage you can allow access for other people you specify (or restrict access only to yourself).
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If I lose my key and/or access card, what do I do?
Call your SafeLand Storage Property Manager for assistance during regular business hours.
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Do you require insurance on my stored goods?
You are responsible for the things you are storing at Safeland Storage and insurance for your stored belongings is required. You may be covered under an insurance policy you already have. Check with your insurance agent to be sure. Affordable Storage Insurance is available through Willis Insurance Services at any Safeland Storage
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What kind of documentation do I need to provide to rent a storage unit?
You will need to provide a valid, government-issued form of identification (e.g., driver’s license, state ID or passport).
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Do you have handcarts or dollies I can use at your facilities?
Yes. You’re welcome to use our complimentary carts and dollies while you’re at SafeLand Storage.
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Supplies FAQs
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If I do not rent storage, can I still purchase storage and moving supplies?
Yes. All SafeLand Storage locations sell top-quality moving and storage supplies like boxes, tape, protective wrap, furniture covers, dish-packs, glass-packs and more. You don’t need to be a storage customer to buy supplies.
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What is your policy on refunds?
With a valid receipt, we will gladly accept unused or unopened items as returns up to 30 days from the date of purchase. Simply return your purchase to any SafeLand Storage location and we will process your refund on the spot or by check within 14 days, depending on the location and amount of refund.
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How do I return these items for refund?
Bring your unused or unopened items to any Safeland Storage location within 30 days of purchase for a refund.
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